SHIPPING AND RETURN SAFETY ALERT
Our customers are hereby cautioned that some unscrupulous people/entities, who are not authorized by DevElixir Natural Cosmetics in any manner, are circulating fraudulent text messages/emails and doing phone calls about a lucky draw contest organized by DevElixir Natural Cosmetics offering prizes like Mobile, cash rewards etc. The customers are requested not to be misled and fall prey to such false and unauthorized representations made over text messages, emails or phone calls to deposit any participation fees for such lucky draw DevElixir Natural Cosmetics has not offered or announced any such lucky draw prize scheme to its customers. It is hereby clarified that DevElixir Natural Cosmetics will not be responsible or liable in any manner for any loss suffered by the customer by participating in such false contest. DevElixir is duly taking all the steps to stop this mischievous activity in the interest of its customers.

SHIPPING, RETURNS, REFUNDS AND CANCELLATION
We typically ship orders within 24 working hours of receiving it. Please allow the following number of days for receipt of your order: All orders will be processed within 2-3 business days, for locations which are in the interiors or in difficult coverage area and in order to period of lack down this may take between 10-12 working days of receipt of payment. Tracking details of every shipment is shared with the customer over email. We ship in all over India. For all prepaid orders above Rs. 499, the shipping is FREE. However, orders below Rs. 499 attract a FLAT fee of Rs 120 which may vary as per state and distance. The goods are delivered between 9:00 AM and 6:00 PM, Monday to Saturday. Excluding public holidays. However, delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes. We request you to not accept the parcel if it is tempered or not packed properly. Parcels will need to be signed by customer on receiving If you cannot be there to sign for your delivery, please suggest an alternative i.e., a family member, colleague, neighbour, DevElixir Natural Cosmetics takes no responsibility for goods signed by an alternative person.

Shipping during Covid-19
While we will try our best to reach your package to you as soon as we can, given the changing dynamics of the lockdown/containment zones due to Covid-19, we will be unable to commit a delivery date in such times. Your patience during this time will be truly appreciated.

Returns & Refund:
In the unlikely event of you not being entirely satisfied with our products, we would be happy to hear you. Please note that as a policy, we don’t offer any returns or exchanges. However, if the product you received is wrong, tampered or damaged, please write to us within 7 days of receiving your parcel at SALES@DEVELIXIRS.COM support Please do send a picture of the products as an attachment. Alternatively, you can call us on +919500650454Our customer service representative will guide you through the process and your item(s) will be replaced subsequently. Any complaint received beyond 7 working days shall not be entertained. Please note that returns shall be accepted only the packaging has not been tampered with in any way. The return policy does not apply to free gifts and promotional items.

Cancellation:
In case your order is prepaid, we would issue you a Refund which would reflect in 5-7 working days in your account from which payment is done. No cancellations are possible for orders that have already
been shipped.

Redemption of Discount Vouchers and Loyalty Points:
Discount vouchers are for one-time use only. They shall be treated as used even if you cancel the order.