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FAQ
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Pick the product range of your choice.
Click on SHOP NOW.
Click on ADD TO BAG on the products you wish to purchase.
Click on PROCEED TO CHECKOUT
Fill out your personal details required for the delivery of your order.
Choose a payment option most convenient to you. Confirm & place your
order.
For any further questions, you can call our helpdesk at: 9500650454
service info@develixirnaturalcosmetics.com (For shipment related queries)
care info@develixirnaturalcosmetics.com (For product related & other queries )
or chat with us using the Live chat at the bottom of your screen.
Yes, you can do this by filling in your address as the ‘Billing address’, and the address you wish to ship it to, as the ‘Shipping address’.
Unfortunately, products listed as “Out of Stock” are not available for immediate sale. However, we can notify you as soon as the product is back in the stock. Simply click on the product, once you are on the product page, you will see an option that says ‘Notify Me’ and enter your registered email address. We will send you a notification email as soon as the product is back in stock
All transactions at Online are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with DevElixir Natural Cosmetics Online is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that we follow the best security practices adopted by major online vendor, where all payments are processed in real-time, for your security and immediate
peace of mind.
You can tell if your browser is in secure mode at “Checkout”, by looking for the padlock icon at the bottom corner or at the end of the address bar of your browser window.
There are various reasons why this may have happened ranging from validity of card/net banking details, insufficient funds in the account to technical difficulties. If you were recently issued a new card, some of the information may have changed. In that case, please confirm your credit card details and try again. Also, check that your name and address match the name and address on your current credit card.
You can’t modify the order once it has been placed. We suggest you cancel the order and place a new order with your desired changes.
You can pay for purchases using Debit, Credit card, Net banking methods.
If you are not satisfied with product ordered, or are disappointed with the product or service, we would like to know your feedback in order to be able to serve you better.
We strongly believe in the quality of our products and wish for you to be completely satisfied with your purchase. However, in the rare occasion where you may be unsatisfied with a purchase, please see our Returns and Refunds Policy for more information on online returns.
If you wish to cancel your order, you can do so by sending us an email on info@develixirnaturalcosmetics.com You can also call our Customer Care on 9500650454 (Timings: 9:30 am-5 pm IST), within 24 hours of placing the order.
Please refer to our Returns and Refunds Policy to understand if your order qualifies for a return. For pre- paid orders that have not yet been shipped, your order will be cancelled within 24 hours of your request and reflect as per your bank guidelines, which is usually within 10 business days. For all orders that have been delivered, we do not entertain return requests unless the order qualifies, as per our Returns and Refunds Policy. For any such requirements, please call our Customer Care on 9500650454 (Timings: 9:30 am-5 pm IST) Monday to Friday or email us at service info@develixirnaturalcosmetics.com.
While we try our best to fulfill your orders correctly, in the best manner possible, for any complaints you may have, with regards to your order, please contact our Customer Care within 7 business days of your order delivery, for prompt resolution. In the extremely rare occasion where you receive a product with tampered/open packaging, please inform our Customer Care within 2 business days of receipt, with supporting images if applicable, so we can best address your concern.